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Going back to the floor - What could you learn?
Like many people, working from home has led to more time sitting and less time exercising. A quick glance at my FitBit (say no more!) has...
Welcome to the age of honesty
I recently heard Vicki Maguire, Chief Creative Officer at Havas, give a talk entitled ‘Welcome to the age of honesty’. She discussed how...
The Energy Crisis: How can behavioural economics make consumers feel better about their options?
Like many households at the moment, I hesitantly opened my energy renewal offer. Despite the painful price increase, I was pleasantly...
Best in class for Customer Service
The latest UKCSI results are in and it’s great to see that Pets at Home have been crowned the best business for customer service –...
Bringing customers into the fight
It takes guts and a strong brand to involve customers in a fight which is primarily between two corporates. Amazon did just this by...