What we do
We help businesses to become more customer-centric
Three big questions we can help you answer:
How customer-centric are we?
We can audit your current position
Where do we want to get to?
We can help you define what customer-centricity means for your business and how you’ll measure it
How do we make this happen?
We can help you plot the journey, prioritise where to focus and help you make progress fast
Everyone has a different startpoint and journey so our work takes different guises. However, all our work sits within the customer-centricity ecosystem:
Spotlight on Closeness
Our closeness strategy
Advising on targets, engagement strategies and metrics for long-term corporate Closeness programmes
Delivery
One-off sessions to full-scale programmes:
Feet on the ground – sessions for boards
Closeness programme delivery – delivering a complete outsourced programme management service from Closeness portal management through to session delivery and programme evaluation
Conferences – bringing to life key customer issues or new strategic thinking at set-piece events
New joiners and rising stars programmes – Closeness induction and training programmes
What our clients say...
"Listening to REAL users, with REAL needs and challenges with REAL ideas and solutions to fix it that the numbers and stats cannot tell you - FANTASTIC EXPERIENCE!"
"We now have concrete ideas for everyday work"
"It adds a perspective that you don’t get from traditional research."
"Speaking to customers first-hand gives you confidence and adds colour and authority when you present back to other people in the business."