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With 6 months of my first office job in the back pocket, it’s safe to say my mental image of office life has changed a good deal. Turning up for my first day at The Customer Closeness Company, I had a lot of expectations about office life with limited experience to back them up. However what I lacked in lived experience, I made up for in plenty of office TV and movie minutes. The Office (US version, unfortunately) has established itself as a staple in my family. Although very

We’re delighted to share that Heidi Sellier and Rebecca Cook have been promoted to Directors at The Customer Closeness Company. They are central to the quality of our delivery and the freshness of our offer, having developed IP on ‘customer curious’ culture-building and vulnerable customer insight respectively. Below, Heidi and Rebecca share their reflections on their journeys so far: “TCCC has given me the opportunity to bring the power of qual to new audiences like never be

In our last blog post, we explored how Customer Closeness injects new energy into an organisation. But how do you keep that energy alive?...

There’s something remarkable about moving from observation to interaction. Customer Closeness brings a new energy to an organisation,...

Last week I was running a Customer Closeness session with a dozen customers and 30 colleagues in the room. As one customer told a story...