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Finding vulnerable customers: an insight into how we do it
In our blog series spotlighting our work with vulnerable customers, we’ve focussed on just why it is so important to be having these...


Bring on the benefits of Consumer Duty
With the FCA’s Consumer Duty regulations coming into effect on 31st July, we’ve spent quite a lot of time recently exploring how our...


Glass half empty or half full? What consumers are telling us about their economic outlook
The timing of this cost of living crisis makes it unique. We have experienced financial crises before, but none that have come off the...


Older generation influencers: why you should be talking to them in this cost-of-living crisis
The timing of this cost-of-living crisis makes it unique. We have experienced financial crises before, but none that have come off the...


Has the cost-of-living crisis stripped away our planet-friendly pandemic behaviours?
The cost-of-living crisis and the pandemic are having very different impacts on our attitudes to sustainability. During the pandemic we...


The power of connection: overcoming the stigma of financial hardship
The timing of this cost of living crisis makes it unique. We have experienced financial crises before, but none that have come off the...