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COVID - The Mother of Invention and Adoption
Covid and lockdown has accelerated digital transformation by offering ways for us to see friends & family, get help, be entertained and...
BRAND WARNING: CUSTOMERS EXPECTATIONS ARE REVERTING TO NORMAL
Many companies saw both internal and external NPS improve during lock-down. Internally employees appreciated working from home, the...
Coming Out – Musings from the Inside
The nation’s edging towards coming out (of lockdown that is). Only fools would claim to know what life will be like on the other side but...