Key Takeouts from our Live Consumer Pulse Session on life in Lockdown and the 'New Normal'

Keeping in touch with customers is more important and more challenging than ever as physical distancing shrinks our individual worlds. Last Friday, The Customer Closeness Co. hosted a live Consumer Pulse session in which a cross-section of consumers discussed their priorities, hopes and fears about life as we start to emerge from lockdown. The moderated discussion took place in front of a live Zoom audience of over 40 curious clients, providing everyone an opportunity to hone their consumer instinct. Here are our 5 key takeouts. Our cross-section of consumers brought to life the reality - we’ve all felt lockdown in different ways: some are better off; some stretched; some struggling. Some of

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