Spotlight on Closeness
We specialise in helping clients out-manoeuvre the competition by bringing the customer into their organisations so that they can build better solutions at speed
Closeness Strategy –
advising on targets, engagement strategies and metrics for long-term corporate Closeness programmes
One-off sessions to full-scale programmes:
Feet on the ground – sessions for boards
Conferences – bringing to life key customer issues or new strategic thinking at set-piece events
Closeness programme delivery – delivering a complete outsourced programme management service from Closeness portal management through to session delivery and programme evaluation
New joiners and rising stars programmes – Closeness induction and training programmes
What staff say:
High impact events:
British Gas Customer Voice Programme:
4.6 out of 5 utility rating
Base:3756 (so far)
"Listening to REAL users, with REAL needs and challenges with REAL ideas and solutions to fix it that the numbers and stats cannot tell you - FANTASTIC EXPERIENCE!"
"It adds a perspective that you don’t get from traditional research."
"Speaking to customers first-hand gives you confidence and adds colour and authority when you present back to other people in the business."
"We now have concrete ideas for everyday work."