Spotlight on Closeness
We specialise in helping clients out-manoeuvre the competition by bringing the customer into their organisations so that they can build better solutions at speed.
Closeness Strategy –
advising on targets, engagement strategies and metrics for long-term corporate Closeness programmes
What clients say
"It adds a perspective that you don’t get from traditional research."
One-off sessions to full-scale programmes:
Feet on the ground – sessions for boards
Conferences – bringing to life key customer issues or new strategic thinking at set-piece events
Closeness programme delivery – delivering a complete outsourced programme management service from Closeness portal management through to session delivery and programme evaluation
New joiners and rising stars programmes – Closeness induction and training programmes
"Speaking to customers first-hand gives you confidence and adds colour and authority when you present back to other people in the business."
"Listening to REAL users, with REAL needs and challenges with REAL ideas and solutions to fix it that the numbers and stats cannot tell you - FANTASTIC EXPERIENCE!"
"We now have concrete ideas for everyday work."