Spotlight on Closeness

We specialise in helping clients out-manoeuvre the competition by bringing the customer into their organisations so that they can build better solutions at speed

Strategy​​

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  • Closeness Strategy 
    advising on targets, engagement strategies and metrics for long-term corporate Closeness programmes

Delivery

​​One-off sessions to full-scale programmes:

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  • Feet on the ground – sessions for boards​

  • Conferences – bringing to life key customer issues or new strategic thinking at set-piece events

  • Closeness programme delivery – delivering a complete outsourced programme management service from Closeness portal management through to session delivery and programme evaluation

  • New joiners and rising stars programmes – Closeness induction and training programmes

What staff say:

High impact events:

British Gas Customer Voice Programme: 
4.6 out of 5 utility rating 

Base:3756 (so far)

"Listening to REAL users, with REAL needs and challenges with REAL ideas and solutions to fix it that the numbers and stats cannot tell you - FANTASTIC EXPERIENCE!"

"It adds a perspective that you don’t get from traditional research."

"Speaking to customers first-hand gives you confidence and adds colour and authority when you present back to other people in the business."

"We now have concrete ideas for everyday work."