Spotlight on Closeness

We specialise in helping clients out-manoeuvre the competition by bringing the customer into their organisations so that they can build better solutions at speed


  • Closeness Strategy 
    advising on targets, engagement strategies and metrics for long-term corporate Closeness programmes


​​One-off sessions to full-scale programmes:

  • Feet on the ground – sessions for boards​

  • Conferences – bringing to life key customer issues or new strategic thinking at set-piece events

  • Closeness programme delivery – delivering a complete outsourced programme management service from Closeness portal management through to session delivery and programme evaluation

  • New joiners and rising stars programmes – Closeness induction and training programmes

What staff say:

High impact events:

British Gas Customer Voice Programme: 
4.6 out of 5 utility rating 

Base:3756 (so far)

"Listening to REAL users, with REAL needs and challenges with REAL ideas and solutions to fix it that the numbers and stats cannot tell you - FANTASTIC EXPERIENCE!"

"It adds a perspective that you don’t get from traditional research."

"Speaking to customers first-hand gives you confidence and adds colour and authority when you present back to other people in the business."

"We now have concrete ideas for everyday work."

The Customer Closeness Company

Spaces Building 1, Chalfont Park

Gerrards Cross



Nicola Craig

+44 7703 502596

Charlotte Vicary

+44 7914 669265

Anna Eggleton

+44 7500 703368