Trusted by the best brands
"The session was an extremely valuable insight into the customer perspective, of not just insurance, but their day to day lives"
"We heard some fantastic insights from a highly engaged and articulate group of customers. I genuinely don’t think the team would have uncovered those perspectives on their own."
"The research will fundamentally change our proposition and approach - really humbling and testament to the work of TCCC."
"It's the power of hearing it from a customer. It really hits you. If I wasn't motivated after these two years of trying to do it, I'm more motivated today than ever. What we're doing is right."
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"There so much data in our business, but this just makes everything more human. We need to keep doing this - it’s a great habit to get into and it keeps our feet on the ground."
"TCCC's ability to summarise all the waffle and turn it into something succinct and appropriate was really remarkable."
"We’ve got some really useful and actionable insights that we can build into the new product launch."
"Since the session I've done a roadshow around the business and presented it about 15 times, it’s been very impactful."
"TCCC has played a key role in helping us ensure that the way we communicate to our customers is clear and understandable for all types of customers including those with vulnerabilities."
"You have defined the concept of a trusted partner."
"I am extraordinarily grateful for the partnership we have had on the Curiosity Programme and it has made a real difference – it will be one of the highlights of my career at Twinings."
"It is great to reinforce what we already knew, but also to highlight areas that are important to customers that we may not have realised."
"I have had messages from across the org saying how it had sparked so many thoughts. It's a fabulous start to the programme."
"There were tons of fundamental insights drawn out from the session!"
"These programmes have the potential to transform how RBS and NatWest work with our customers, I really cannot thank you enough."
"The session was action orientated so we are clear on what we need to do now."
“This is exactly how we should be operating with the shared outcome, which is to win the heart of customers.”
"This has given me a whole new level of insight.”
"The work you have done for us has been incredibly valuable and has become a central part of what we are sharing at our annual retailer event."
"The customer insights work that TCCC has given us over the last 18 months has been instrumental in the double-digit growth we’ve seen across our UK business."
What is it like to take part in a Customer Closeness session?
"I really enjoyed taking part in the speed dates - having the space and time for colleagues to genuinely listen to my thoughts made me think more favourably of the brand."
Customer