December 3, 2019

It’s always great to see something you work on come to fruition.

So, it’s wonderful to see Lorien’s rebrand which used deep customer insight to understand how to build on its 40-year heritage in IT recruitment.  This fresh in-depth insight showed how technology powers even those companies who are not obviously tech-led and how tech recruitment faces different chall...

August 20, 2018

I can’t believe I am writing another blog about a bank!  We have recently been working with several clients to understand the impact of financial difficulties facing households in the UK. 

 After years of the banks being anything but customer-centric, especially with this demographic, the new kids on the block are showing them how it can be done. 

Monzo ha...

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The Customer Closeness Company

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Nicola Craig

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Charlotte Vicary

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Anna Eggleton

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