We write two blogs – the first on customer-centricity because that’s our passion and specialist discipline; the second on life and work in the 21st Century because we are deeply interested in how we can all make working work for everyone.

August 20, 2018

I can’t believe I am writing another blog about a bank!  We have recently been working with several clients to understand the impact of financial difficulties facing households in the UK. 

 After years of the banks being anything but customer-centric, especially with this demographic, the new kids on the block are showing them how it can be done. 

Monzo ha...

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