We write two blogs – the first on customer-centricity because that’s our passion and specialist discipline; the second on life and work in the 21st Century because we are deeply interested in how we can all make working work for everyone.

September 16, 2019

We believe that successful companies are close to their customers.  We love commercial and we love customer but most of all we love the sweetspot where value for both lies.

One of the most important elements to get right is an EMBEDDED CUSTOMER JOURNEY which creates a clear, single view amongst employees of the customer experience you are trying to achieve and wher...

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