We write two blogs – the first on customer-centricity because that’s our passion and specialist discipline; the second on life and work in the 21st Century because we are deeply interested in how we can all make working work for everyone.

January 21, 2019

It’s wonderful to watch great salespeople at work.  What they do brilliantly is connect with their customers. My favourite recent experience was listening to a Butternut Box salesgirl persuade a friend to sign up for a subscription of ‘homemade dog food’. 

She personalised the experience: what’s your dog’s name? what’s he like? …and, once in the know, ref...

January 6, 2019

If you feel like an injection of stimulating thinking to kickstart your year, we’d recommend Superfast Lead at Speed by Sophie Devonshire.

Cards on the table, I know Sophie and there is a tiny quote from me in the book but this isn’t an unashamed plug for a friend - it’s a hugely thought-provoking read. Sophie has interviewed all sorts of business characters from P...

January 4, 2019

As 2018 ended, I read an article about a global investment bank which has introduced an ‘emergency care service’ as part of its initiative to cut the gender pay gap (by helping more women to get to more highly paid senior positions). The ‘emergency care’ includes an in-home nanny service for ill children who are unable to attend school, and carers being made avail...

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