We write two blogs – the first on customer-centricity because that’s our passion and specialist discipline; the second on life and work in the 21st Century because we are deeply interested in how we can all make working work for everyone.

March 19, 2018

What’s the benefit of being customer-centric?  Here are two ‘show me the money’ success stories demonstrating how two new entrants have used customer-centricity to enter mature markets.

1. Slack

Why is Slack great? The main reason is that it is a more ‘human’ messaging system with every aspect designed around how we as humans think and want to communicate.  You find...

March 8, 2018


It’s International Women’s Day today and it’s made me think about how the culture around me has changed as I’ve studied and worked my way through life. Things have certainly changed. Here’s a potted history of what I’ve experienced and a shout out to some of the women that have shone.

In 1989 I was the first girl from my co-ed comp, (the Hundred of Hoo School inau...

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