We write two blogs – the first on customer-centricity because that’s our passion and specialist discipline; the second on life and work in the 21st Century because we are deeply interested in how we can all make working work for everyone.

October 18, 2017

One of the main roles of our Closeness sessions is to enable two groups to hear each other’s stories – in our case often companies and their customers.  Stories are powerful.  Storytelling is not simply narrative. It is an opportunity to communicate emotions, values, desires and fears in a way that is resonant and memorable, allowing the listener to position thems...

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