It’s clear from our conversations about life and work in the 21st Century with peers, friends and contacts working in all types of sectors, that all of us; women, men, with/without children and, especially Millennials, want flexibility and fluidity in the workplace to allow for a better balance of work and personal time.  We want our performance and career progres...

February 7, 2019

This week the Modern Families Index 2019 was published, which confirmed what many of us have experienced; that the UK’s working parents are penalised for working part-time and suffer from poorly-designed jobs and business cultures that force them to work extra hours.

Part-time workers (most of whom are women) have a 21% chance of being promoted within the next 3 ye...

Anna, Katy and Charlotte sat down to discuss why they've launched their new blog series Life and Work in the 21st Century. Watch the video below to hear why this is important to us as a business and what we hope to explore throughout this series:

January 4, 2019

As 2018 ended, I read an article about a global investment bank which has introduced an ‘emergency care service’ as part of its initiative to cut the gender pay gap (by helping more women to get to more highly paid senior positions). The ‘emergency care’ includes an in-home nanny service for ill children who are unable to attend school, and carers being made avail...

December 6, 2018

This is the first post in The Customer Closeness Company series of blogs about Life and Work in the 21st Century. 

Everyone is striving for ‘balance’, but it’s an increasingly elusive goal.  Working women and men are struggling to find time for what’s important to them, are more stressed and have more mental health problems.  We believe that for businesses to thriv...

March 8, 2018


It’s International Women’s Day today and it’s made me think about how the culture around me has changed as I’ve studied and worked my way through life. Things have certainly changed. Here’s a potted history of what I’ve experienced and a shout out to some of the women that have shone.

In 1989 I was the first girl from my co-ed comp, (the Hundred of Hoo School inau...

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The Customer Closeness Company

Spaces Building 1, Chalfont Park

Gerrards Cross



Nicola Craig

+44 7703 502596

Charlotte Vicary

+44 7914 669265

Anna Eggleton

+44 7500 703368