February 7, 2019

This week the Modern Families Index 2019 was published, which confirmed what many of us have experienced; that the UK’s working parents are penalised for working part-time and suffer from poorly-designed jobs and business cultures that force them to work extra hours.

Part-time workers (most of whom are women) have a 21% chance of being promoted within the next 3 ye...

January 4, 2019

As 2018 ended, I read an article about a global investment bank which has introduced an ‘emergency care service’ as part of its initiative to cut the gender pay gap (by helping more women to get to more highly paid senior positions). The ‘emergency care’ includes an in-home nanny service for ill children who are unable to attend school, and carers being made avail...

December 6, 2018

This is the first post in The Customer Closeness Company series of blogs about Life and Work in the 21st Century. 

Everyone is striving for ‘balance’, but it’s an increasingly elusive goal.  Working women and men are struggling to find time for what’s important to them, are more stressed and have more mental health problems.  We believe that for businesses to thriv...

November 8, 2018

I’m a great fan of Desert Island Discs.  I love hearing the human stories of how people from different backgrounds become successful.  This week was Jacqueline Gold - infamous for her role in the success of Ann Summers.  It was remarkable that she had no formal business or marketing training when she started work experience aged 21 in her father’s company, but int...

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The Customer Closeness Company

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Nicola Craig


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Charlotte Vicary


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Anna Eggleton


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