We write two blogs – the first on customer-centricity because that’s our passion and specialist discipline; the second on life and work in the 21st Century because we are deeply interested in how we can all make working work for everyone.

August 4, 2020

Many companies saw both internal and external NPS improve during lock-down.  Internally employees appreciated working from home, the security offered by their employers and the safety net supplied by the government.  On the external front many of our clients, who have had to deliver a far worse service than normal, have been receiving higher than normal NPS scores...

July 13, 2020

We believe that successful companies are close to their customers.  We love commercial and we love customer but most of all we love the sweet spot where value for both lies.

One of the most important elements to get right is LEARNING & DEVELOPMENT, putting the customer at the heart of your professional development strategy and content.

One example that impressed us...

June 10, 2020

Covid-19 has shown us that those companies who place customers at the core of board-level decision making are winning. Companies such as BT, Brewdog and Direct Line have shown themselves agile and generous. And they're winning advocates. 

What's clear however is that we are only at the end of the beginning. And with physical distancing shrinking our individual worl...

March 27, 2020

Strong values make it easier to behave in a way that builds your business. And the Corona situation is certainly putting the strength of corporate values to the test. The range of business response is showing us whose got values worth more than the website they’re written on. Take these three examples who have chosen very different paths in their response to COVID...

March 5, 2020

We believe that successful companies are close to their customers.  We love commercial and we love customer but most of all we love the sweet spot where value for both lies. 

Our Customer-Centric™ Ecosystem draws on strategic organisational, cultural and customer insights to inform the many elements required for a company to become truly customer-centric...

February 10, 2020

We believe that successful companies are close to their customers.  We love commercial and we love customer but most of all we love the sweet spot where value for both lies.

Our Customer-Centric Ecosystem ™ draws on strategic organisational, cultural and customer insights to help businesses identify the many elements required for a company to become truly customer-...

Please reload

Recent Posts
Please reload

Archive
Please reload

Search By Tags